Find answers to common questions about our services below.
What payment methods do you accept?
We accept most cryptocurrencies via Cryptomus such as BTC, ETH, LTC, USDT, and more. Card payments will also be implemented soon.
Are there any limitations with the proxies?
Yes, our Residential and Datacenter proxies have some limitations on a few specific targets. Please contact support for more details.
Do you offer trials before purchasing a plan?
Of course we do. Please reach out to us via Crisp Live Chat, and we'll offer you a trial of our proxies.
Are the proxies static or rotating?
We offer both static and rotating options. For the best static proxies, you can purchase our Static ISP service.
Are your proxies offered based on time or data usage (GBs)?
We offer both options: Residential proxies are based on GB usage, while Datacenter, ISP, and IPv6 proxies are time-based.
Can I get a refund?
RadianceProxies' refund policy can be found on the TOS page at Article 17.
What's the difference between a rotating proxy and sticky proxy?
A rotating proxy provides a new IP address with each request, ensuring anonymity and avoiding blocks. In contrast, sticky proxies maintain the same IP address for an extended period, with each sticky proxy linked to a specific static IP address.
What's the difference between a Residential and an ISP proxy?
Residential proxies are obtained directly from real user networks, while ISP proxies are purchased or leased from internet service providers.
Why are Residential and ISP proxies billed per GB instead of offering unlimited usage?
Residential and ISP proxies are charged per GB due to higher bandwidth costs from real user networks and ISPs. This ensures fair pricing, prevents abuse, and maintains service quality, as unlimited plans could affect performance and availability.
What is a Mobile Proxy?
A mobile proxy routes internet traffic through a mobile device or network connection using IP addresses assigned by mobile carriers. These IPs are shared by real users within our mobile network, enabling genuine mobile connections worldwide through 3G/4G/5G/LTE networks.
What are Mobile Proxies used for?
Mobile IPs are commonly used for verifying cellular ads, testing mobile app user experiences, and tracking direct billing campaigns, among other applications.
Do you offer 5G Mobile Proxies?
Yes, we are offering fast and secure 5G proxies.
How do Datacenter proxies differ from IPv6 proxies?
Both Datacenter and IPv6 proxies are hosted in a data center, but Datacenter proxies are IPv4 with limited IPs, whereas IPv6 proxies offer billions of available IPs for each connection.
Are your Datacenter and IPv6 proxies truly unlimited?
Yes, both types come with unlimited bandwidth and connections, ideal for various tasks.
Which should I choose: Datacenter or IPv6 proxies?
Choose IPv6 for a vast IP pool and scalability, or Datacenter proxies for reliability and cost-effectiveness, depending on your needs.
Illuminating your path to secure browsing by delivering premium-quality proxies engineered to achieve high success rates on any task, whether simple or challenging.
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